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  1. 2020

Teads

Best Ad Ops Team - Teads

Category:Best Ad Ops Team

Client:n/a

The Teads Ad Ops team has grown from strength to strength over the last year. With the business changing, the team needed to adapt and upscale in order to meet demand. With adequate training programmes for all team members, the learnings helped support the wider business and drove the team's success to new heights.

In order for the implementation to be effective, the Account management team had to learn everything from the ground up about the more technical operations business and the Ad Ops team had to learn how to interact with clients front of house.

Providing best in class customer service was what the team strived for and it was essential to maintain this during busier periods. The team was able to exceed targets set and client expectations. Incorporating new initiatives enabled the Ad Ops team to reach new heights, adopting efficient ways of working from other teams within the business.